Frequently Asked Questions

These are some of the common questions we are often asked about Woodpak products and packaging. If you don’t find your answer here please feel free to contact us and we’ll be more than happy to help.

Can I get a sample of my wood packaging order?

We do like to provide a pre-production sample so we can ensure the box fits your product and meets your specifications and, more importantly, your expectations.

Is there any duty on wooden boxes shipped into the US?

There are no duties on wooden boxes entering the US. There is a nominal charge for customs clearance but this is normally no more than $40.00 and is included in our shipping quote.

How long does it take to clear customs?

We have an excellent customs broker who makes sure our shipments clear customs without a hitch. There can sometimes be hold ups at the border but we have never had a shipment held up.

What kind of wood do you use?

We primarily use soft woods such as spruce, pine, and cedar as these are native to B.C. and are readily available at a good price. We also have access to birch, a hardwood, available locally, and can purchase any type of wood our customers may request.

How does pricing work on your wood boxes and wood packaging?

For any given box there can be a huge range in pricing depending on whether the box has hardware (hinges, clasps etc.), the type of wood, and the type of construction used. In general, our sliding lid boxes and lidless crates are the least expensive.

Aren't wooden boxes expensive compared to other packaging?

We don’t think so. We think you’ll find that wooden packaging is very competitively priced with other types of packaging.

Add to the competitive price the fact that wooden packaging adds consumer appeal and unique visual worth to a product and that wood products are environmentally friendly and great value for money.

What about guarantees?

We stand behind our boxes 100%. If you are unhappy with the workmanship or quality we will work with you to find a solution.